Shipping & Return

Shipping

Most items ship free by ground service anywhere in the continental United States. There is no minimum order.

Oversized items — some counters and the larger portable displays, generally 20ft and up — ship by freight. That cost is calculated at checkout, so you see it before you pay. Nothing is added afterwards.

We ship via UPS and standard freight carriers. Weather and other events outside a carrier’s control can occasionally delay a shipment, and we will let you know if that happens.

On international orders, duties, taxes and broker fees are the receiver’s responsibility.

If something arrives damaged

Contact us. That is the whole first step.

Call 330.968.0678 or email sales@dgcreativ.com, tell us what is wrong, and send a photo if you can. We deal with the carrier ourselves — you do not have to.

Once we have confirmed the damage, we produce and ship replacements at our cost: usually 2–4 business days for hardware and 3–5 business days for graphics.

Please check your order when it arrives and tell us within 30 days.

Returns

You have 30 days from receiving your order to contact us about a return, exchange or refund. Get in touch and we will send you return instructions and a label.

Printed graphics and custom products cannot be returned. They are made specifically for you and cannot be resold, which is standard across the industry. Hardware, stands and frames can be returned within the 30 days.

Shipping charges that were paid on an order are not refundable.

Not sure before you order?

If you do not know whether something will work for your space, your show or your deadline, call us before you buy. 330.968.0678.